Support Terms

Support Includes

• Incident Support - Identifying and troubleshooting problems in the software

• Root cause analysis

• Assistance with issues during installation

• Assistance with issues during upgrades

• Identifying and creating needed bug reports

• Identifying and creating feature requests

Support Does Not Include

• Customers without a valid Maintenance Agreement

• End of Life products

• Assistance with third-party applications

• Product training

  • For information on software usage:

    • Please visit the Customer Knowledge Base

    • If you are unable to find the appropriate resource please create a Knowledge Base Request

    • Email training@edx.com about our Training Offerings

• Support in languages other than English

• Professional Services

  • System & Performance tuning

  • Deployment & Capacity Planning