Updating Customer Cirrus Data Entitlement

When customers first subscribe to Cirrus High-Resolution Data, they have to download the data for use on their computer. As part of the download, there is a file called manifest.enc. This file contains the expiration date of the subscribed tiles, along with enabling the decryption of the cirrus data. It is tied directly to the Signal(Pro) serial number and cannot be used by other serial numbers.

When the subscription end-date comes up (2 weeks prior), the customer gets a notification when launching Signal(Pro) that their tiles are expiring. If the customer does not renew during this period, then their tiles will “expire” and the software will not read the files. Once they have renewed their subscription, and it has been updated in the WebUpdater, the customer will need to update their manifest.enc to be able to use the tiles, as the old manifest will still have the expired dates.

Instructions

Customer update instructions (Signal(Pro) installed

  1. On the computer EDX Signal(Pro) is installed on make sure Signal(Pro) is shut down.

  2. Go to C:\Program Files\EDX\Cirrus TileSelector\ and double-click the EDXTileSelector.exe to launch the TileSelector.

  3. Once open, click on the ? in the button bar, and select Update Manifest.

This will download the most current manifest to their computer, placing it in C:\ProgramData\EDX\cirrus\.

 Customer update instructions (Signal(Pro) not installed

  1. Go to C:\Program Files\EDX\Cirrus TileSelector\ and double-click the EDXTileSelector.exe to launch the TileSelector.

  2. Once open, click on the ? in the button bar, and select Update Manifest.

  3. Navigate to C:\ProgramData\EDX\cirrus, and copy the manifest.enc file to the computer with Signal(Pro) and place the new manifest in the C:\ProgramData\EDX\cirrus\ replacing any existing manifest file.

This file can also be e-mailed to other users for placement in their Signal(Pro) installations.

NOTE: The C:\ProgramData folder is a hidden windows folder. To access it type the path into the address bar of your file browser.