EDX Software Doesn't Launch

Sometimes errors can occur upon launching the SignalPro executable that may prevent the software from launching. There can be a wide variety of errors or issues that can pop up. These do not normally occur, but they are typically quick to deal with. Please make note of the error message and create a support ticket using the link at the bottom of this page.

Please be aware that a number of Windows-generated errors at this stage aren't always useful for troubleshooting launch failures, but if able, please attach a screenshot or copy of the text onto the support ticket.

Common errors include:

No HASP Key Found! – No hardware key was found attached to local USB/parallel ports, or the hardware key drivers were not installed or associated with the HASP key. If using a local key, make sure key is plugged in and a red light is on. Also, check the device manager and make sure there are entries under Universal Serial Bus Controllers for the Sentinel HASP/HL/USB key. Three entries in total.

Network Error: The HASP network key returned an error code of 15 – For network keys, the HASP drivers and software don't look for a specific key, they look for running software called the License Manager. If the software can't find a local license manager, or one on the active TCP/IP connection, then it returns this code. If receiving this code, make sure you have an active TCP/IP connection, and if running locally, you have the License Manger installed and running.

Network Error: The HASP network key returned an error code of 129 – For network keys, this error indicates that the program has found a running license manager, but when tried to query the key to authorize EDX software, the serial number supplied by the EDX software doesn't match what's found in the network key. Make sure you're using the right installer with the right key if you have multiple keys/serial numbers. If you only have one key and serial number, contact EDX Support, and they can help check the values in both the executable and the key to determine where the mismatch is to correct the problem.

Software Failed To Start! (or some variation) – Usually indicates needed application files are missing or out of date. Can also indicate missing Windows components. To troubleshoot: Contact EDX support for resolution.

SignalPro has stopped working! (or some variation) – This is usually a Windows OS error message, and typically doesn’t give enough information to troubleshoot. Most commonly seen when loading a project, or at various times during operation of the software. Usually indicates a bad or missing file, or software study misconfiguration. Because of all the possibilities, it’s best to contact EDX support to troubleshoot.

The articles listed below also discuss errors that occur upon launching the software:

https://edxwireless.atlassian.net/wiki/spaces/EWKB/pages/1463255041

https://edxwireless.atlassian.net/wiki/spaces/EWKB/pages/479428621

https://edxwireless.atlassian.net/wiki/spaces/EWKB/pages/479363093

Please use this link to create a support ticket: