EDX Wireless has discovered that with the most recent Windows update Version 10 20H2 and 21H1 has caused an issue which prevents SignalPro from Launching.
In some cases users may get a warning from their antivirus software while others may not.
The antivirus software is removing a file called UsageProc.exe from the SignalPro bin directory (C:\Program Files\EDX\SignalPro\Bin)
This problem is of high priority and we are actively working to resolve this issue. In the meantime follow these steps below.
For Windows Defender; Go to settings > Update & Security > Open Windows Security > Virus and Threat Protection > Protection History
Here you will find a threat from windows defender
Select the severe option to open the quarantined item. Windows will ask for permission to make the changes.
Please accept these. Once accepted you should be presented with the information below
You will see here that the antivirus protection is treating UsageProc.exe as a threat.
At this point you have the options, to either remove or restore the file.
Please press restore
Once it is restored your SignalPro will launch and work as normal.
However please be aware that when windows defender runs again the same will happen and you will be presented with the following message when you try to re-launch SignalPro
To ensure this does not happen you must add this to the antivirus whitelist.
For other antivirus software's you should be able to whitelist Usageproc.exe. Consult your antivirus documentation for whitelisting and Quarantining instructions.
Enclosed is the link to download UsageProc. When downloaded please put in (C:\Program Files\EDX\SignalPro\Bin)https://edx.egnyte.com/dl/G1kHfxAtuO
If this does not work Please report the issue with EDX Support and a member of our team will assist. https://edxwireless.atlassian.net/servicedesk/customer/portal/2