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The antivirus software is removing a file called UsageProc.exe or edxCsUtils.exe from the SignalPro bin directory (C:\Program Files\EDX\SignalPro\Bin)
This problem is of high priority and we are actively working to resolve this issue. In the meantime follow these steps below.
For UsageProc.exe related issues:
For Windows Defender; Go to settings > Update & Security > Open Windows Security > Virus and Threat Protection > Protection History
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Enclosed is the link to download UsageProc. When downloaded please put in (C:\Program Files\EDX\SignalPro\Bin)https://edx.egnyte.com/dl/G1kHfxAtuO
For edxCsUtils.exe related issues:
If your antivirus software has deleted edxCsUtils.exe enclosed is the link to download: https://edx.egnyte.com/dl/jTsHScYxEq
When downloaded please put in (C:\Program Files\EDX\SignalPro\Bin)
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Please note this .exe is from version 11.0.2 of the software and may not be compatible with version 11.0.3 you have recently updated to. We have seen cases where obfuscated binaries won’t work with files that don’t match the release. |
If that is the case you can navigate to C:\Users\<UserName>\AppData\Local\Temp\EDX. In there is a backup of the 11.0.3 bin directory. You should see edxCsUtils.exe. Please copy that into your current bin. If the back up bin is empty you can revert your software back to 11.0.2 by following the directions here:
Article-https://edxwireless.atlassian.net/l/c/N3q8dshR
Video-https://edxwireless.atlassian.net/l/c/ESXhJ8Qv
If this does not work Please report the issue with EDX Support and a member of our team will assist. https://edxwireless.atlassian.net/servicedesk/customer/portal/2
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