Support Includes
Incident Support - Identifying and troubleshooting problems in the software
Root cause analysis
Assistance with issues during installation
Assistance with issues during upgrades
Identifying and creating needed bug reports
Identifying and creating development and feature requests
Support Does Not Include
...
Assistance with third-party application or apps
Product training
For information on software useusage:
Please visit the Customer Knowledge Base
If you are unable to find the appropriate resource please create a knowledge base request
Talk with your account manager about purchasing one of Email training@edx.com about our training offerings
Support in languages other than English
Professional Services
System & Performance tuning
Deployment & Capacity Planning