Sometimes errors can occur upon launching the SignalPro executable that may prevent the software from launching. There can be a wide variety of errors or issues that can pop up. These do not normally occur but they are typically quick to deal with. Please make not note of the error message and create a support ticket using the link at the bottom of this page.
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Network Error: The HASP network key returned an error code of 15 – for For network keys, the HASP drivers and software don't look for a specific key, they look for running software called the License Manager. If the software can't find a local license manager, or one on the active TCP/IP connection then it returns this code. If receiving this code, make sure you have an active TCP/IP connection, and if running locally, you have the License Manger installed and running.
Network Error: The HASP network key returned an error code of 129 – for For network keys, this error indicates that the program has found a running license manager, but when tried to query the key to authorize EDX software, the serial number supplied by the EDX software doesn't match what's found in the network key. Make sure you're using the right installer with the right key if you have multiple keys/serial numbers. If you only have one key and serial number, contact EDX Support and they can help check the values in both the executable and the key to determine where the mismatch is correct the problem,
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