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Support Includes
Incident Support - Identifying and troubleshooting problems in the software
Root cause analysis
Assistance with issues during installation
Assistance with issues during upgrades
Identifying and creating needed bug reports
Identifying and creating feature requests
Support Does Not Include
Customers without a valid maintenance agreement
End of Life products
Assistance with third-party application or apps
Product training
For information on software usage:
Please visit the Customer Knowledge Base
If you are unable to find the appropriate resource please create a knowledge base request
Email training@edx.com about our training offerings
Support in languages other than English
Professional Services
System & Performance tuning
Deployment & Capacity Planning