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If a customer opens the software, then switches tasks and leaves the application open in the background for an entire day: EDX will record 5 minutes of usage for the opening of the application and then all other usage would be measured as idle and the customer will not have consumed a usage day.
If a customer opens the software to run a 1-minute study then closes the software in less than 5 minutes, 12 times within a calendar day: EDX will record 60 minutes of usage and the customer will have consumed 1 usage day.
Please contact support or your account manager for your up-to-date usage report